Set of actions performed by the insurer with the objective of:

• Confirm that an accident has occurred;
• Analyze its causes, circumstances and consequences;
• Decide whether to repair the damage or compensate for the loss resulting from the claim;
• Decide on the amount of compensation or benefit.

In order to start this process, a claim is required by the injured party (insurance policyholder, insured or third party) or by the beneficiary.