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Set of actions performed by the insurer with the objective of:

  • Confirm that an accident has occurred;
  • Analyze its causes, circumstances and consequences;
  • Decide whether to repair the damage or compensate for the loss resulting from the claim;
  • Decide on the amount of compensation or benefit.

In order to start this process, a claim is required by the injured party (insurance policyholder, insured or third party) or by the beneficiary.

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